Naturally, you know all the rules and laws you must comply with to run your practice. At the end of the day it boils down to patient and customer safety. You spend a lot of time with this so why not use it in your marketing? Here are a few tips for you.
Let’s remind ourselves of the areas that can be included in the quality assurance.
- Customer interaction
This is about customer approval and doing the right thing, in right time, with properly trained staff.
- Hygiene
Hands, instruments, test equipment must be clean. Remember to document when something is cleaned or opened.
- Competence
You and your staff must have relevant degrees and training. There should also be plans on how to maintain and develop competence.
- Collaboration and cooperation
There must be documented routines if you collaborate with other clinics or practices. Prescriptions must contain certain information, etc.
- Deviations
This is about deviations from the rules and quality standards. Everything must be documented to maintain customer and patient safety. Some deviation must be reported to authorities.
- Documentation
Obviously, you must document the results of your customer interaction, especially medical certificates, prescriptions, history, etc. and it must be traceable.